Yes, you can upgrade or downgrade your plan at any time from your account settings. Changes take effect from the next billing cycle and there are no penalties for switching.

No, there are absolutely no setup fees. You simply choose a plan, create your account, and start using the software immediately — no hidden charges whatsoever.

Absolutely. We use industry-standard 256-bit SSL encryption, regular automated backups, and secure cloud infrastructure to ensure your NGO's data is always protected and never lost.

Yes! We provide free onboarding training for all new users. Professional and Enterprise plan users also get access to dedicated training sessions, video tutorials, and a comprehensive help center.

Yes, Axsem NGO Sathi is fully cloud-based. You can access it from any device — desktop, laptop, tablet, or mobile — anytime, anywhere with an internet connection. No installation required.

Yes, multiple team members can log in simultaneously with their own credentials. You can assign different roles and permissions to each user to control their level of access.

Mobile app access is available with the Professional and Enterprise plans. Starter plan users can still access the software via a mobile-optimized web browser at no extra cost.

Yes! Our platform automatically generates 80G tax-exemption receipts for donors. These are fully compliant with Indian income tax regulations and can be emailed directly to donors from within the system.

Absolutely. Our Enterprise plan is fully customizable based on your NGO's size and specific requirements. Contact our sales team and we'll craft a solution tailored just for you.

You can cancel anytime with no cancellation fee. After cancellation your account remains active until the end of the current billing period. All your data is safely exportable before your account closes.